PRIVACY
Privacy Policy
Last updated: September 1, 2026
This Privacy Policy explains how RelayWorks, developed by Shelton Creative Solutions LLC, handles information when users interact with the RelayWorks website, software, and related services.
Information We Collect
RelayWorks may collect information that users provide directly, including names, email addresses, business information, customer records, property information, work-order information, estimates, inventory data, scheduling information, technician information, uploaded files, photographs, and other operational information entered into the platform.
During pilot development, the exact categories of information processed may vary as features are tested and refined.
How We Use Information
Information processed through RelayWorks is used to provide, operate, maintain, test, improve, and support the platform and its field-service management features.
We may also use information to troubleshoot technical issues, respond to support requests, maintain security, improve reliability, and communicate with users regarding the RelayWorks service.
Customer and Business Data
RelayWorks is designed to store operational information on behalf of participating businesses. Customers and organizations remain responsible for the information they choose to enter into RelayWorks and for ensuring they have appropriate authority to use that information.
RelayWorks does not sell customer or business information.
Data Storage and Security
Reasonable administrative, technical, and organizational measures are used to protect information processed through RelayWorks. However, no electronic storage or transmission method can be guaranteed to be completely secure.
As RelayWorks is currently in pilot development, infrastructure, hosting, storage, and security practices may evolve as the platform is expanded and prepared for broader availability.
Third-Party Services
RelayWorks may rely on third-party infrastructure, hosting, networking, authentication, distribution, or other technology providers in order to operate the website and software.
Those providers may process limited information as necessary to provide their services and are subject to their own privacy policies and terms.
Retention
Information may be retained for as long as necessary to provide RelayWorks, support participating users, maintain business records, comply with legal obligations, resolve disputes, and protect the security and integrity of the platform.
Your Choices
Users may contact us to ask questions about information associated with their use of RelayWorks or to request assistance regarding access, correction, or deletion where applicable.
Children's Privacy
RelayWorks is intended for business and professional use and is not directed toward children under the age of 13.
Changes to This Policy
We may update this Privacy Policy as RelayWorks develops, features change, or legal and operational requirements evolve. The updated date shown on this page will reflect the most recent revision.
Contact
Questions regarding this Privacy Policy or RelayWorks privacy practices may be directed to:
Shelton Creative Solutions LLC
RelayWorks
aaron@relayworks.app